Frequently Asked Questions
Jewellery & Process
All Sunny on a Cloud jewellery is handmade by founder & designer Chrissie in Cairns, Australia.
Every piece of jewellery is made of solid sterling silver or 9, 14, or 18 karat solid gold. I do not offer gold-plated jewellery due to the poor quality of the plating.
Yes. I love creating engagement rings that are completely personal to you and your story.
Fill out the form and I’ll source stones and create a one-of-a-kind design made just for you.
Yes. Please fill out the same form. I enjoy doing projects that honour people, memories or realationships - think birthstones, promise rings, or pieces to represent a love one passed.
I work with both lab-grown and natural gemstones, and the choice comes down to what suits you, your style and your budget.
There are thousands of beautiful stones to choose from, sourced through reputable, trusted suppliers. We can always find something that feels perfect for you and your story.
Each piece of jewellery is designed and handmade in Australia using the traditional lost wax casting technique.
I sculpt and shape each design by hand in jeweller’s wax, allowing for organic details and one-of-a-kind forms. The finished wax model is then cast into your chosen metal.
Once cast, I hand-finish each piece in my studio, refining the details, setting stones, polishing and bringing the final design to life.
The end result is a piece that’s made slowly, thoughtfully and with plenty of room for individuality.
Yes. For custom work/engagement rings, we can create a customised payment plan to suit you. Payment must be complete before the piece is shipped.
Afterpay is available for customers in Australia and New Zealand. Klarna is available for customers in the UK.
Yes! Click here to find out more.
Sustainability and ethical production is at the core of what I do. Please read my Sustainability statement in depth here.
Yes - with some buts. Because all Sunny on a Cloud jewellery is solid fine metal only, it generally can be worn in water without your skin turning green.
However, some gemstones CANNOT be worn in water: read the detailed Care Guide for more.
Shipping
Historically, the absolute fastest standard (free) delivery to the US and Canada has been around 8 business days.
However, I have had some customers experience over 3 weeks. It all depends on your location within your country.
To the UK, delivery can be from 2-4 weeks. International Express times can be found in the Shipping tab.
Within Australia, standard parcel shipping is up to 8 business days. Express is up to 4.
Customers are responsible for the organisation of and payment of applicable customs fees where necessary.
USA: Laws are continually changing under the Trump administration. Currently we are handling most import fees from our end, but some may apply on delivery due to differing state regulations.
UK: VAT applies.
Parcels are shipped with Australia Post. You will receive a confirmation email with a tracking number.
Engagement rings and high end pieces are shipped by courier and insured.
SoaC is not liable for lost parcels. I will always endeavour to remake your jewellery in the event of a lost parcel if your package is insured.
